The world is buzzing about Artificial Intelligence. But is it really intelligent? Infosys founder N.R. Narayana Murthy recently stirred the pot by suggesting that much of what’s being touted as AI today is simply “silly old programs” dressed up with a new label. But what does he mean by that, what is true AI, and how can companies actually move towards it? More importantly, how can a company like Fusefy help businesses make that leap?

The “Silly Old Programs” Argument

Murthy’s argument, at its core, is about the limitations of current AI systems. He’s not dismissing the potential of AI, but rather critiquing the overblown hype surrounding what many AI applications actually do. Here’s the gist:

• • Pattern Recognition, Not Understanding: Many current AI systems, particularly in areas like image recognition or natural language processing, are primarily sophisticated pattern recognition engines. They can identify patterns in massive datasets and make predictions based on those patterns. However, they don’t necessarily understand the underlying meaning or context.
  • Lack of Generalizability: These systems often struggle when faced with data that deviates significantly from their training data. They lack the ability to generalize and adapt to new situations the way a human can.
  • Example: Chatbots: Think about many of the chatbots you’ve encountered. While they might be able to answer simple questions based on pre-programmed scripts or by retrieving information from a knowledge base, they often fall apart when asked complex or nuanced questions. They don’t truly “understand” your query but rather match keywords to pre-defined responses. This is a classic example of a “silly old program” – decision tree logic – with a fancy AI interface. Another example may include recommendation engines that suggest products based on past purchases but fail to understand the user’s evolving needs or the context of their current search.

What Is True AI?

So, if current AI is often overhyped pattern recognition, what would “true AI” look like? While there’s no single, universally agreed-upon definition, here are some key characteristics:

• • Reasoning and Problem-Solving: True AI should be able to reason logically, solve complex problems, and make decisions in uncertain environments.
  • Learning and Adaptation: It should be able to learn from new experiences and adapt its behavior accordingly, without requiring explicit reprogramming.
  • Understanding and Context: It should possess a deeper understanding of the world, including context, meaning, and relationships between concepts.
  • Creativity and Innovation: Ideally, true AI should also be capable of generating new ideas and solutions, demonstrating creativity and innovation.

The Data Transformation Journey: Fusefy’s Role

The journey to “true AI” starts with data. High-quality, well-structured, and readily accessible data is the fuel that powers any AI system, regardless of its sophistication. Here’s where Fusefy can play a critical role:

• • Data Integration: Many organizations struggle with data silos – data scattered across different systems and departments, in various formats. Fusefy can help integrate these disparate data sources into a unified data platform, providing a single source of truth for AI initiatives.
    Example: A retail company has customer data in its CRM, sales data in its ERP, and marketing data in its marketing automation platform. Fusefy can integrate these sources to create a 360-degree view of the customer, enabling more personalized and effective AI-powered marketing campaigns.
  • Data Quality: Garbage in, garbage out. AI systems are only as good as the data they’re trained on. Fusefy can help organizations cleanse and validate their data, ensuring accuracy, completeness, and consistency.
    Example: A healthcare provider has patient data with missing or incorrect information. Fusefy can use data quality rules and machine learning algorithms to identify and correct these errors, improving the accuracy of AI-powered diagnostic tools.
  • Data Transformation: Data often needs to be transformed into a format that’s suitable for AI algorithms. This may involve feature engineering, data normalization, and data aggregation. Fusefy provides tools and services to automate these data transformation processes, saving time and resources.
    Example: A financial institution wants to use AI to detect fraudulent transactions. Fusefy can transform raw transaction data into features that are relevant for fraud detection, such as transaction amount, location, and time of day.
  • Data Governance: To ensure the responsible and ethical use of AI, organizations need to establish robust data governance policies and procedures. Fusefy can help organizations implement data governance frameworks that address data security, privacy, and compliance requirements.

Conclusion

Narayana Murthy’s comments serve as a valuable reminder that we need to be critical of the AI hype and focus on building systems that truly embody intelligence. While current AI has limitations, the potential is enormous. By focusing on the fundamentals of data quality, integration, and transformation, and by partnering with companies like Fusefy, businesses can lay the foundation for a future where AI truly lives up to its promise.

Gowri Shanker, the CEO of the organization, is a visionary leader with over 20 years of expertise in AI, data engineering, and machine learning, driving global innovation and AI adoption through transformative solutions.